Coffee Machine Servicing & Care
As a rental customer you will join a select club of restaurants, cafés and public houses that have first class service and repair from our team of trained service Engineers, enjoying first rate support
Before we install your lovely machine package we will come and do a pre-install check to make sure that all is ready for when we install your coffee machine for you will be up and running within two hours. Apart from installing a superb coffee grinder, the heart of your coffee production, part of our installation will include an essential carbon water filter. This will not only prevent scale, and the ultimate failure of your machine, but to purify the water helping you towards that ultimate brew.
As part of the installation service you will be advised on how to use but essentially also how to clean and maintain your coffee machine, whichever variety. Cleanliness is essential as you will never make great coffee through a dirty espresso machine.
Regular periodic servicing of your coffee machine is paramount to ensure that you are always making coffee but also, crucially, some parts need to be exchanged just to make sure that that coffee is coming out just right, every time. No need to ring us, with our recently installed system, we will monitor you and will ring you, when that time arrives, to arrange.
In the unlikely event of a breakdown our engineers will be with you directly, ideally on the same day but we guarantee a next working day service; no matter where you are within our service area. This is why we have a service area in order that we can respond to your needs quickly and efficiently, not making promises that we logistically could not keep. Our mobile engineers carry an extensive range of original parts to get you up and running again very quickly. If, in the unlikely event, a repair cannot be performed we will exchange the machine to keep that coffee flowing and most importantly keep your coffee business liquid!
On-going advice and technical support is available to you over the telephone direct to one of our experienced engineers. No distant call centres here!
We pride ourselves on the service side of the business we are on call from Monday to Friday between 9.00 am to 5.30 am.
Our aim is to ensure our machine works at its best at all times, so don't forget our support is only a phone call away. Your business is our business to look after!
Keith McGough
Service Manager
As a rental customer you enjoy all this at no extra charge.